We are the operational partner for gutsy hospitality businesses
Do you believe expansion shouldn’t cost you your people, your profits or your reputation? Neither do we.
You’ve built a business with heart and soul, and you’ve got big plans for where it goes next.
Your whole team are ace, and your customers leave 5 star Google reviews daily.
But success has a funny habit of creating its own problems, doesn’t it?
The systems that worked when you had one site and a handful of staff don't quite fit anymore. Your managers still rely on you for more than you'd like. Every heaving weekend unveils another bottleneck. And we’d bet that you're paying for software you're not making the most of…
Businesses become more complicated as they grow.
And that's where we - Hold The Chaos - come in.
We want to help you grow without losing what made your business special
You shouldn’t have to choose between looking after your people and building a profitable business, or have to sacrifice your culture to scale.
So we’re here to help you build a business that’s ready for what’s next.
Here’s how we can help
Every hospitality business we work with has its own unique challenges, so all the work we do is bespoke. We don’t do “off the shelf” packages.
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Audit
This is a deep dive into your business. We’ll speak with your key people, look at staff turnover, obsess over your systems and figure out where the profit is leaking from and where the potential lies. You get a report on our findings, and solutions you can implement.
Delivery: within a week -
On-site Intensive
Up to 3 days with you and the team, building on the recommendations in our initial report. Staff training to support your team to level up.
Delivery: within a fortnight -
Full Project Management
Multi-month practical support and action taking. Consider us your wing-women for the foreseeable.
Delivery: multi-month
We’ve been where you are
Between the Hold the Chaos duo, we've spent more than thirty years working across hospitality, food and beverage.
We've opened hotels. Led teams. Improved operations. Increased revenue. Crafted menus. Built customer journeys. Launched new venues.
Not before succumbing to the 70-hour work week. The weekly "whose fault is the rota?" meeting. Cannibalising our own department to keep the place running. And budget meetings that ended with the GMs politely asking us to simmer down.
We’ve made mistakes and learned from them.
We’ve lived the hospitality life, not just read about it in a Business School book.
Hold The Chaos = practical support from people who genuinely understand the industry.
We don’t do boring consultancy
We're probably not the right fit for you if you're looking for someone to hand you a generic 200 page strategy document before condescendingly waving you away with a 'off you pop then'.
We work alongside food and beverage businesses like yours to understand what's actually happening day-to-day, analysing the operational habits that have developed (or not!) as the business has grown. We figure out where the profit leaks are and provide solutions to fix them.
No two hospitality businesses are the same, so we help you build systems, processes and ways of working that fit your business.
We are a good fit if you…
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Have built a business you're proud of, but you know it can't keep growing in its current shape
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Are ready to scale, but you’re regularly pulled back to day-to-day activities
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Know the value of a strong brand (even if you need help with it!)
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Are passionate about instilling strong values in your staff
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Care about your team as much as your bottom line and want retention to improve
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Want to be sure your kitchen is operating on the best margins possible, without compromising quality
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Are paying high costs for top-tier systems you’re not fully using
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Want experienced partners who'll help you build a stronger business
You’ve built something brilliant. Now we’ll make sure it stays that way.
If you're growing a hospitality business and you're ready to strengthen the foundations before you scale, we'd love to hear from you.
We believe operational excellence and people-first leadership belong together.
We believe profit and giving a sh*t can absolutely share a table.
And we believe independent hospitality deserves strategic support that respects what makes each business unique.
Let's build you a business that's more profitable, better for you and your team, with unshakeable foundations for whatever comes next.